Thank you for popping by to Bespoke & Oak Co! Here you will find gifts for every occasion, primarily engraved from solid oak. Our philosophy is to create one gift at a time, for one person at a time, each product is a personal touch from us to you. We hope you found something to inspire you, something that you know will make your loved ones smile, and something just a little bit different from the usual high street offerings.
We accept payment by Paypal, debit/credit card as well as Etsy gift card. We do not accept e-cheques.
We usually dispatch each day Monday-Friday. Orders placed after 1pm will normally be processed the following working day. Be aware that if you upgrade your order to express delivery the same applies.
UK delivery is normally by Business Class 48 Royal Mail with the exception of larger items which are courier delivered.
International delivery is by airmail and cannot be upgraded.
Please allow three working days for standard delivery in the UK and 12 working days for international delivery, although orders will often arrive sooner than this.
We always send an email to advise when your order has been dispatched. If you have any queries about when you will receive your order please contact us and we will be more than happy to advise.
If you wish to cancel your order please let us know as soon as possible. Once your order has been posted then a refund is only possible on stock, non-personalised items once the item/s have been returned to us in saleable condition.
If for any reason you are dissatisfied with your purchase please contact us, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then we will provide a refund. Return postage is the customer's responsibility.
Personalised orders cannot be cancelled or changed once production has begun and cannot be refunded unless faulty. Any changes to personalisation must be reported to us as soon as possible - we will always endeavour to help.
Please contact us first before leaving negative feedback, as we will do all we can to resolve any dissatisfaction.
To add personalisation to an order, ensure you have selected the personalisation option if required. Add the product to your basket and head to checkout, here you can add the personalisation into the NOTES TO SELLER section.
If you struggle finding this - you can just drop us a message one you have placed the order to confirm the details and we will match it all up.
With most of our products we work hard to dispatch them the day you order or the following day. Shipping within the UK - we use Royal Mail48 so you can expect your item to be with you 4-5 days from ordering. If your order is more bespoke or made up of multiple parts, your lead time will be a little longer. If you are in any doubt - drop us a quick message and we can advise of your estimated dispatch date.
If you have something in mind but we don't currently offer the product - do get in touch - we love to hear from you, and wherever possible help!